Instagram & Facebook Comments
Post comments automatically turn into tickets and can be answered directly from the dashboard.
Ticket Management Module
Centralize All Customer Inquiries into Organized Tickets
Convert comments, offline chat messages, Trendyol Q&As, and form submissions into tickets automatically. Never lose a lead or support request.
6 Core Inbound Request Sources
Inquiries from all touchpoints automatically organized into a central inbox.
Offline Web Chat Tickets
Inquiries left while live chat is offline become instant actionable tickets.
Chatbot-Created Tickets
Create tickets automatically via 'Create Ticket' or 'Run JavaScript' blocks in chatbot flows.
Trendyol Q&A Management
Manage customer product and order inquiries from your Trendyol store within SLAs.
Automation-Triggered Tickets
Generate tickets automatically based on custom triggers and conditional logic.
Web & Form Inquiries
Form submissions automatically convert into structured, prioritized tickets.
Filter by category, status, priority, and channel
Agent and department assignment pools
Custom statuses and SLA settings
01
Central Ticket Pool & Powerful Filtering
Filter and manage tickets by category, status, priority, and channel on a single screen.
360-degree customer inquiry timeline
Cross-channel conversation continuity
Canned responses and internal collaboration notes
02
Full Conversation Context & Consistent Support
Access past customer interactions across all channels for contextual and rapid responses.
Auto-escalate overdue tickets to supervisors
Conditional status and category updates
Automated SMS and email updates to customers
03
Smart Automations & Auto-Escalation
Trigger automated updates, agent assignments, and escalation rules when SLA targets are at risk.
First contact and resolution time metrics
Channel and agent performance analytics
Customer satisfaction (CSAT) scoring
04
SLA Tracking & Support Analytics
Measure first response times, resolution rates, and CSAT scores with visual reports.
Benefits of Ticket Management
Scale your customer support operations with speed and precision.
Zero Missed Tickets
Every inquiry across social, web, and forms is securely logged.
Faster Resolution
Automated routing and canned responses slash first response times.
Unified Omnichannel Inbox
Resolve Instagram, Facebook, Trendyol, and web inquiries without switching tabs.
SLA Enforcement
Keep resolution times on track with proactive escalation rules.
Chatbot Handoff
Chatbot escalates complex inquiries to agents with full context.
Higher Customer Satisfaction
Prompt, transparent support builds lasting customer loyalty.
FAQ
Ticket Management - FAQ
Common questions about omnichannel ticket workflows.
Visit Our Documentation Page →Learn MoreYes. Post comments arrive as tickets and can be replied to directly within Supsis.