Major Time Savings
Agents never need to switch tabs to check order statuses or account balances.
Custom Web Apps
Manage Your Web Apps and Publish with Supsis!
Embed custom dashboards, order management screens, and internal tools as interactive iFrames inside the agent chat window.
What Does Web Apps Integration Provide?
End-to-end operational capability for your agents on a single screen.
Zero Data Entry Errors
Eliminates copy-paste mistakes when transferring customer IDs to internal tools.
100% Customized to Your Business
Use screens built specifically for your business logic without vendor limitations.
Integrate in Minutes
Turn existing internal web pages into embedded Supsis sidebar widgets in minutes.
Granular Security
Control application visibility based on user roles and department permissions.
Boosted Customer Satisfaction
Agents access customer data instantly to deliver rapid, informed resolutions.
When is Web Apps Most Powerful?
Popular internal tools embedded into agent consoles.
E-Commerce Order & Shipping Panel
Display recent orders, tracking numbers, and refund buttons alongside the chat.
User Account Administration
Reset passwords, update email addresses, or unlock accounts directly from the chat.
Loyalty Points & Promo Codes
Generate and apply promotional discount vouchers to customer accounts live.
Subscription & Billing Overviews
Inspect active subscription plans and unpaid invoice records in one click.
Hotel & Flight Booking Consoles
Modify reservation dates or add extra services during support chats.
01
Contextual Parameter Passing
Automatically pass customer ID, phone, and email to your app URL on load.
02
Secure iFrame Isolation
Full support for CSP headers and sandbox isolation for enterprise-grade security.
03
In-Panel Action Triggers
Execute operations like 'Cancel Order' or 'Issue Coupon' without leaving the chat.
04
Role-Based Access Control
Define which user groups and agents have permission to view each application.
Web App Integration is Super Easy!
Embed your web application into the agent workspace in 3 steps.
1
Enter Application URL
Specify the HTTPS endpoint of your internal web application in the Supsis settings.
2
Map Query Parameters
Select which customer parameters (ID, name, phone) are passed in the URL.
3
Use in Live Chat
When an agent opens a chat, your internal tool automatically loads in the sidebar.
About Web Apps Integration
Supsis Web Apps allows developers to embed custom web tools directly into the support console. Agents can look up customer records, modify orders, and perform operations without tab switching.
FAQ
Web Apps Integration - Frequently Asked Questions
Visit our documentation page to explore all technical details.
Visit Our Documentation Page →Learn MoreYes, for browser security policies, only HTTPS-secured web addresses can be embedded.