Dünyagöz
Eye-care leader Dünyagöz uses Supsis AI to automatically route inbound patient inquiries to specialized representatives based on language, accelerating booking workflows.
%92
Faster response time
%88
Higher customer satisfaction
%95
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Language Barrier Delays
Difficulty interpreting international patient requests in Arabic, English, Russian
Erroneous Clinic Assignment
Cataract, retina, and laser inquiries misrouted to inappropriate specialty branches
Confirmation & Cancellation Load
Thousands of appointment confirmations and reschedule requests handled by manual calling
Challenge
Manually routing international patient inquiries in various languages to the correct native-speaking medical staff caused response bottlenecks.
Solution
Supsis AI implemented smart language detection and automated agent routing for Dünyagöz, seamlessly directing English, Arabic, Russian, and German patient inquiries to matching reps.
Results
Dünyagöz accelerated international patient onboarding by 5x while ensuring flawless multi-lingual routing accuracy and patient satisfaction.