Manufacturing & Industry

Eczacıbaşı

Industrial giant Eczacıbaşı connected its dealership network to Supsis AI to automate real-time inventory tracking, price checks, and order management.

%85

Faster response time

%89

Higher customer satisfaction

%88

Requests resolved by automation

* The figures shown are illustrative and will be updated with brand approval.

01Pain Points Analysis

Dealer Operations Bottleneck

Manual Inventory Tracking

Handling real-time stock inquiries from large dealer network via phone calls

Price List Discrepancies

Sending updated price lists across distinct discount tiers through emails

Order Confirmation Delays

Manual ERP data entry causing prolonged processing delays and high workload

Previous Manual Order Approval Time: > 4 Hours⚠️

01. STEP

Challenge

Manually handling inventory inquiries, price list updates, and order placement requests across a nationwide dealer network caused operational delays.

02Supsis AI Solution

Autonomous B2B AI Dealer Portal

What is the live dealer stock and discount status for 100 boxes of VitrA mixers?

420 boxes in stock at central warehouse. With your 18% tier discount, unit price is 1,450 ₺. Draft order created 📦

⚡ Answered in 0.4s

WhatsApp B2B OrderingERP & Inventory Sync

02. STEP

Solution

Supsis AI integrated Eczacıbaşı's dealer ecosystem, enabling dealers to query real-time stock levels, check updated prices, and place orders 24/7 via WhatsApp and chat.

03Verified Outcomes

10x Faster Order Lifecycle

Order Processing Speed%85 Hızlı

Autonomous Inventory Checks%89

Dealer Satisfaction Score%88

Dealer communication digitized end-to-end, cutting operational overhead by 70%.

03. STEP