Teknopark
Teknopark uses Supsis AI to quickly answer information requests and questions coming to its website and manage communication from a single panel.
%94
Faster response time
%89
Higher customer satisfaction
%92
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Incubation Application Queries
Hundreds of recurring inquiries about eligibility criteria for incubator cohorts
Event & Demo Day Inquiries
Need to automate investor meetup notices, demo day schedules, and masterclasses
R&D Resident Office Logistics
Managing facility, meeting room, and infrastructure requests from resident R&D labs
Challenge
Operating in Technology, Teknopark struggled to handle growing customer demand quickly and consistently. Scattered channels and manual processes increased the load on teams and stretched response times.
Solution
Supsis AI brought all of Teknopark's customer communication into a single panel. AI-powered chatbot, live support, and automation flows answered frequent questions automatically, while complex requests were routed to the right team.
Results
In a short time, Teknopark delivered a faster, always-on support experience. Operational load dropped, customer satisfaction rose, and teams were freed to focus on higher-value work.