Sports Nutrition & Supplements

Hardline

Hardline manages customer support, campaign management, Trendyol and Instagram integrations, and shipment tracking using voice and text AI agents with Supsis AI.

%93

Faster response time

%91

Higher customer satisfaction

%95

Requests resolved by automation

* The figures shown are illustrative and will be updated with brand approval.

01Pain Points Analysis

Marketplace & Social Media Traffic

Instagram DMs & Comments

Thousands of followers asking about price and usage on Instagram campaign posts

Trendyol Q&A Queue

Delays answering marketplace questions regarding expiration dates and batch codes

Custom Supplement Guidance

Need to provide tailored supplement stack recommendations for fitness goals

Social Media DM Response Time: > 1 Hour⚠️

01. STEP

Challenge

Handling high-volume product and order inquiries on Trendyol and Instagram, alongside shipment tracking and campaigns, required manual effort across multiple platforms.

02Supsis AI Solution

Voice & Text AI Fitness Advisor

Which Whey protein and BCAA stack do you recommend for muscle growth and recovery?

For muscle hypertrophy, I recommend Whey 3Matrix + BCAA Matrix. 10% athlete discount applied to cart 🏋️

⚡ Answered in 0.3s

Trendyol & Instagram SyncText & Voice AI Agents

02. STEP

Solution

Supsis AI integrated voice and text AI agents with Trendyol, Instagram, and shipment tracking systems for Hardline, fully automating support and campaign operations.

03Verified Outcomes

Social-to-Checkout Conversion

Social Media Response Speed%93 Hızlı

Marketplace Resolution Rate%91

Athlete Satisfaction Score%95

24/7 instant supplement guidance across Trendyol and Instagram drove record checkouts.

03. STEP