Yolcu360
Car rental leader Yolcu360 partnered with Supsis AI to power instant automated responses and campaign management like an AI customer representative.
%91
Faster response time
%86
Higher customer satisfaction
%94
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Rental Conditions & Deposits
Repetitive questions on minimum driver age, card deposit hold, and return policies
Airport Pickup Logistics
Arriving flight passengers asking where to locate pickup counters and shuttles
Promo Code Validation
Reliance on live agents to validate bank and affiliate discount coupon codes
Challenge
High volumes of customer queries regarding rental terms, security deposits, pick-up locations, and promotional deals were overwhelming support agents.
Solution
Supsis AI was deployed as an intelligent customer representative for Yolcu360, instantly answering inquiries and automating promotional campaign workflows.
Results
Yolcu360 achieved instant response times, boosted agent efficiency by 85%, and significantly increased promotional campaign conversion rates.